If you have any questions regarding what product(s) you need please use our contact form and we'll make sure you get the advice you require.
Montane is deeply committed to the preservation of the environment and the humane treatment of animals. We work closely with Allied Feather & Down, a down specialist founded in 1987.
From our Autumn / Winter 2015 season onwards we were proud to become the first brand in the world to commit to Allied's Responsible Down Standard (RDS) across our entire clothing range. RDS is an all-encompassing third-party accredited industry source standard for down and is our mark to ensure that the down in our products does not come from animals that have been subjected to any unnecessary harm. With Allied RDS certified down in Montane down garments, you can be 100% sure that the fill has been sourced responsibly and ethically.
For further information on our down sourcing and Allied Feather & Down, click here.
Our size guides can be found online here. If you are still not sure which size you need please contact us via our contact form.
Always store your Montane product(s) in a clean, dry place away from direct sunlight. If your product includes a stuff sac, ensure that you store it away unstuffed.
External pockets on all Montane waterproofs are highly water resistant but very occasionally some water ingress can occur when accessing the contents in wet or snowy conditions. We would recommend storing any electronic devices in a sealable waterproof bag inside an internal pocket. Montane cannot be held responsible for any damage to electronic or other delicate equipment.
Montane clothing and equipment has been tested in some of the harshest conditions in the world and our athletes and staff have been there with it. If you have any questions on what you might need, please use our contact form and we?ll make sure you get the advice you require. If you are going on an organised trip you should also contact the company organising the expedition as they may have their own recommendations.
Navigate to the product(s) that you wish to purchase and select add to basket. Once you're ready to complete your purchase, click the basket symbol at the top right of the page and proceed to the checkout, following the on-screen instructions.
If your order has not yet been shipped you may be able to change your order. Please contact us as soon as possible.
If your order has already been shipped, we will be unable to make any changes until it arrives at its destination.
All orders placed before 13:00 are typically dispatched the same day, orders placed after this time or on Saturday, Sunday or national holidays will be dispatched the next working day.
You will receive an email to confirm when your order is dispatched.
Please contact us as soon as you can with your order number, we will attempt to change the address but it may not always be possible.
Yes, your order can be tracked through your online account.
If you don't have an online account, you can track your order using the information in your confirmation email.
Delivery normally takes 1 - 2 days to most UK addresses although delivery may take longer to remote areas, islands and during exceptionally busy periods (e.g. Christmas).
Delivery to Europe and the rest of the world will take longer, please contact us for more details if your order is time sensitive.
Our courier will contact you on the morning of delivery to confirm an approximate time.
For More information on Deliveries please see our help page here.
Our courier will contact you on the morning of delivery enabling you to nominate a preferred neighbour or safe place for your parcel. Alternatively you will be able to change your delivery date.
You can report any order errors through your online account by clicking here. Alternatively you can contact us here.
Please contact us as soon as possible to report any problems / damage. We will advise you on how to return your product for exchange.
If the product you are looking to purchase is currently out of stock, there are two options:
You can either contact us here and we will be able to advise you when stock will become available through www.montane.co.uk or you can visit our stockist page to locate a Montane retailer who may have the product in stock.
To help guard against occasional faults in workmanship and materials, all Montane products are supplied with a warranty for the reasonable lifetime of the product. This warranty applies to the original owner when purchased from an authorised Montane retailer or directly though www.montane.co.uk when accompanied by proof of purchase.
Please see our returns page for details of how to start a claim.
Our warranty does not cover accidental or deliberate damage to fabrics or other product components but you can contact us and we will be happy to advise on the best way to repair your Montane product.
Contact our customer care team here for information on what we can and can?t repair. If we can't repair it on site we'll be able to recommend a company that can.
All warranty returns are assessed within two working days of Montane receiving them. We will contact you to let you know the outcome of this assessment as soon we can.
We don't currently sell spares of every accessory made, but you can contact us and we will endeavour to find you a suitable replacement.
Please see our returns page for information on how to return your product(s) to us.
Unwanted products purchased directly from www.montane.co.uk can be returned up to 28 days later.
We process all refunds within two working days of receiving returned products, although it may take longer for funds to clear in your bank account.
Only products purchased directly from www.montane.co.uk can be returned to us. If you purchased your product(s) from a Montane stockist, please contact them directly to arrange a return.
Your account can be accessed by clicking Account at the top of any page.
If you do not already have an account you can register by clicking Account, then selecting Register and follow the on-screen instructions.
Your password can be reset by clicking Account at the top of any page, then selecting Forgotten your password. Enter your email address to generate a password reset link for your account.
Montane will only use your information to create an online customer account for you, send you purchased products and authorised notification emails / texts with delivery updates. We will not contact you with information on Montane news, events and offers unless requested by you in your online account or through our newsletter sign-up form.
We will not share your online account information with any third parties.
We may share data in relation to specific online competitions and promotions, but the terms and conditions of this will be made clear with each individual competition or promotion.